Privacy Policy

Spectrum Care ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://spectrumcare.co.in (the "Website") or use our home care support services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Website, or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect can include the following:

• Personal Details: Name, phone number, email address, and residential address.
• Medical Information: Patient age, general medical condition, and specific care requirements provided during the booking process.

2. How We Use Your Information

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To provide and deliver services: We use your information to assess care requirements, match appropriate caregivers, and deliver our services to your location.
• To communicate with you: We use your phone number and email to send booking confirmations, daily care reports (via WhatsApp), and respond to inquiries.
• To improve our services: We may use feedback and usage data to understand how our services are being used and to improve the quality of care provided.

3. Disclosure of Your Information

We only share and disclose your information in the following situations:

• Caregivers: We share necessary patient condition and location details with the specific caregiver assigned to your family to ensure they can provide adequate care.
• Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:
Email: hello@spectrumcare.co.in